A LITTLE HELP, WHEN YOU NEED IT
We’re here
to help.
Something not quite right, or a question on your mind? Send us a message and tell us how we can help with Enora.
Contact support
A few helpful answers
Do we need an account?
No. Enora works without an Enora account, so there is no sign-in or password to remember.
Does Enora work offline?
Enora’s activities, sounds and character artwork are bundled in the app. You can use them without an internet connection. Downloading the app and its updates requires a connection.
Where is our information stored?
Enora stores preferences and activity records locally on your device. It does not upload them to an Enora server, and there are no adverts or advertising trackers. Read our Privacy Policy for details, including device backups.
The sound isn’t playing. What can I try?
Check your iPhone’s media volume and whether audio is playing through Bluetooth headphones or a speaker. Try pausing and restarting the sound. If it continues, email us with your iPhone model, iOS version and which sound you selected.
The app isn’t working as expected. How do I report it?
Close and reopen Enora, then check the App Store for an update. If the problem continues, tell us what happened, what you expected, your iPhone model and iOS version. A screenshot can help if it contains no personal information. Avoid deleting the app as a first troubleshooting step: locally stored information may be lost.
Can we move our settings to another device?
Enora does not provide an account-based sync service. Your preferences and activity records are stored on your device. Please contact us before deleting the app or changing devices if you have questions about your information.
How do I get help with a purchase or refund?
Apple handles App Store purchases and refund requests. For a purchase or billing question, use Apple’s purchase support. For a problem using Enora, contact us directly.
Can I suggest something?
Yes. We welcome ideas from families about what would make Enora more useful or comfortable. Email us your suggestion; you do not need to share your child’s name or personal history.
For your family’s privacy, please don’t email passwords, payment details or sensitive information about your child.